Terms & Conditions
1. Introduction & Acceptance
These Terms & Conditions ("Terms") govern your access to and use of MyOnne (the "App"), our website at myonne.com, and any related services (collectively, the "Services"), operated by MyOnne Amora Private Limited ("we," "us," or "our"), a company registered in India. By downloading, accessing, or using the Services, you agree to be bound by these Terms, our Privacy Policy, and our Community Guidelines.
These Terms are published in compliance with the Information Technology Act, 2000 ("IT Act") and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules").
2. Eligibility: 18+ Only
MyOnne is strictly for individuals aged 18 years or older. By creating an account, you represent and warrant that you are at least 18 years of age. Under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), a child is defined as a person under 18, and processing a child's personal data requires verifiable parental consent. MyOnne does not implement a parental consent mechanism: instead, we do not permit users under 18 to use the Service.
If we discover that a user is under 18, the account will be terminated immediately, all associated data will be erased, and access will be permanently revoked.
3. Account Registration & Pair-Native Architecture
MyOnne is designed exclusively for two consenting adult individuals ("the Pair").
- One Account, One Device: Your account is cryptographically tied to your device. You are responsible for maintaining the confidentiality of your PIN and recovery codes.
- Pairing Mechanics: The Service functions only when paired with exactly one other user. You may unilaterally sever the pair at any time, which cryptographically breaks the trust link and prevents further communication until re-paired.
- No Groups: The platform explicitly prohibits group chats, broadcasting, channels, or network-effect mechanics.
- Account Security: You are solely responsible for all activity that occurs under your account. Notify us immediately at tech@myonne.com if you believe your account has been compromised.
4. Consent & Data Processing
By using MyOnne, you consent to the processing of your personal data as described in our Privacy Policy. Under the DPDP Act, your consent is free, specific, informed, unconditional, and unambiguous, and is limited to the purposes stated in the Privacy Policy.
You may withdraw your consent at any time by navigating to Settings → Privacy → Withdraw Consent & Delete Account in the app, or by emailing dpo@myonne.com. See our Privacy Policy, Section 6 for full details.
5. Permitted Use
You agree to use the Services only for lawful, personal, and non-commercial purposes, in accordance with these Terms, our Community Guidelines, and all applicable Indian and international laws.
6. Prohibited Content & Conduct
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rule 3(1)(b), you agree that you shall not use MyOnne to host, display, upload, modify, publish, transmit, store, update, or share any content or information that:
- Belongs to another person and to which you do not have any right.
- Is defamatory, obscene, pornographic, paedophilic, or invasive of another person's privacy (including bodily privacy).
- Is harmful to children.
- Infringes any patent, trademark, copyright, or other proprietary rights.
- Violates any law in force in India.
- Deceives or misleads the addressee about the origin of the message, or communicates any misinformation or information that is patently false or misleading in nature but may reasonably be perceived as a fact.
- Impersonates another person or entity.
- Threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to any cognisable offence, or prevents investigation of any offence, or is insulting to another nation.
- Contains software virus, or any other computer code, file, or program designed to interrupt, destroy, or limit the functionality of any computer resource.
- Is in the nature of an online game that causes user harm, as may be notified by the Central Government.
- Is identified as fake, false, or misleading by a fact-check unit of the Central Government.
You also agree that you shall not:
- Use the Service for harassment, stalking, bullying, threats, or any form of intimate partner violence.
- Upload, share, or transmit Child Sexual Abuse Material (CSAM) or any content that exploits minors.
- Attempt to reverse engineer, decompile, disassemble, or bypass our end-to-end encryption protocols.
- Sell, lease, sublicence, or monetise your account or access to the Services.
- Use automated systems (bots, scrapers, crawlers) to access the Services without our prior written consent.
- Circumvent any technical measures we use to enforce these Terms.
7. Intermediary Status & IT Rules Compliance
As MyOnne receives, stores, or transmits messages on behalf of users, it operates as an "intermediary" as defined under Section 2(1)(w) of the Information Technology Act, 2000. In compliance with the IT (Intermediary Guidelines) Rules, 2021, we:
- Prominently publish these Terms & Conditions, our Privacy Policy, and our Community Guidelines (which serve as our rules and regulations).
- Inform users not to host, display, upload, modify, publish, transmit, store, update, or share content that falls under the prohibited categories listed in Section 6 above.
- Maintain a Grievance Redressal mechanism with a named Grievance Officer.
- Cooperate with lawful government orders for information as required by law.
8. Intellectual Property
All rights, title, and interest in and to the Services (excluding User Content), including all software, design, text, and graphics, are and will remain the exclusive property of MyOnne Amora Private Limited. The "MyOnne" name, logos, and brand identity are our registered trademarks. You may not use our marks without our prior written consent.
9. User Content & Encryption
Your messages, photos, and interactions ("User Content") are End-to-End Encrypted (E2EE).
- Zero-Knowledge: We do not hold the decryption keys. We cannot read, view, scan, or moderate your User Content.
- Your Responsibility: You remain solely responsible for the User Content you create and send. Because we cannot proactively moderate encrypted content, we rely on user reporting mechanisms (detailed in our Community Guidelines) to address abuse.
- No Licence to MyOnne: We do not claim any ownership or licence over your User Content. Your data belongs to you.
10. Suspension & Termination
We may suspend or terminate your access to the Services, without prior notice, if:
- You violate these Terms, our Community Guidelines, or any applicable law.
- We receive a valid user report of abuse, CSAM, harassment, or other prohibited conduct.
- We are required to do so by a lawful government order.
- We reasonably believe your account poses a risk to the safety or security of other users or our systems.
Upon termination, your cryptographic keys are destroyed, your data is queued for permanent erasure within 30 days, and you lose access to the Service. You may appeal a termination decision: see our Community Guidelines, Section 9.
You may terminate your account at any time by going to Settings → Account → Delete Account.
11. Service Availability & Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee uninterrupted uptime. Due to the E2EE nature of the app, if you lose your device and recovery codes, your data is mathematically unrecoverable. We are not liable for data loss resulting from lost credentials.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MYONNE AMORA PRIVATE LIMITED, ITS DIRECTORS, FOUNDERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, RESULTING FROM: (A) YOUR USE OF OR INABILITY TO USE THE SERVICES; (B) ANY UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR DATA; OR (C) ANY OTHER MATTER RELATING TO THE SERVICES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
13. Indemnification
You agree to defend, indemnify, and hold harmless MyOnne Amora Private Limited, its directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any content you transmit through the Services.
14. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, specifically including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and any rules and regulations made thereunder, without regard to conflict of law principles.
For EU Users: If you are a consumer residing in the European Union, nothing in these Terms deprives you of the protection afforded by mandatory provisions of the laws of your country of residence, including your right to lodge a complaint with your local Supervisory Authority under GDPR Art. 77.
15. Dispute Resolution
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Tirupati, Andhra Pradesh, India. Before initiating formal legal proceedings, we strongly encourage you to first contact our Grievance Officer to seek an amicable resolution.
16. Modification of Terms
We may modify these Terms from time to time. We will notify you of material changes via the App or email at least 7 days before the changes take effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the modified Terms, you must stop using the Services and delete your account.
17. Severability
If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
18. Contact Information
For questions about these Terms, please contact us at:
- Legal: dpo@myonne.com
- Grievance Officer: dpo@myonne.com (Grievance Redressal page)
- Address: MyOnne Amora Private Limited, 8, Sri Ramulavari Street, kandadu, Tirupati district, Andhra Pradesh, 517619.
