Community Guidelines
1. Our Philosophy
MyOnne is a private space for two. There is no "community" in the social media sense: no public feeds, no broadcasting, no audiences, no groups, no followers. These guidelines exist to protect the integrity of the pair and to ensure that the platform is not weaponised for abuse or illegal activity.
These guidelines constitute the "rules and regulations" of the MyOnne platform as required under Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
2. Consent & Pairing Ethics
The foundation of MyOnne is mutual consent. Pairing requires explicit cryptographic acceptance from both parties. Coercing someone into joining a pair, or refusing to allow them to sever a pair, is a violation of our ethics and these guidelines. Either party can unilaterally revoke access at any time, instantly breaking the cryptographic trust link and ending all communication.
3. Prohibited Content: IT Rules 3(1)(b)
In compliance with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not use MyOnne to host, display, upload, modify, publish, transmit, store, update, or share any information that:
- Belongs to another person and to which you do not have any right.
- Is defamatory, obscene, pornographic, paedophilic, or invasive of another person's privacy (including bodily privacy).
- Is harmful to children.
- Infringes any patent, trademark, copyright, or other proprietary rights.
- Violates any law for the time being in force in India.
- Deceives or misleads the addressee about the origin of the message, or communicates any misinformation or information that is patently false or misleading in nature but may reasonably be perceived as a fact.
- Impersonates another person or entity.
- Threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign States, or public order; causes incitement to any cognisable offence; prevents investigation of any offence; or is insulting to another nation.
- Contains software virus or any other computer code, file, or program designed to interrupt, destroy, or limit the functionality of any computer resource.
- Is in the nature of an online game that causes user harm, as may be notified by the Central Government.
- Is identified as fake, false, or misleading by a fact-check unit of the Central Government.
4. Additional Prohibited Conduct
Beyond the IT Rules requirements, you also agree that you will not:
- Use MyOnne for harassment, stalking, bullying, threats, or any form of intimate partner violence (IPV).
- Upload, create, share, or transmit Child Sexual Abuse Material (CSAM) or any content that exploits or sexualises minors.
- Non-consensual sharing of intimate images or recordings (commonly known as "revenge porn").
- Attempt to reverse engineer, decompile, or bypass the E2EE protocols.
- Use automated tools (bots, scrapers, crawlers) to interact with the platform without our written consent.
- Use the platform for commercial solicitation, spam, or fraud.
- Doxing: sharing another person's private information without their consent.
- Facilitating or promoting self-harm or suicide.
5. CSAM Zero-Tolerance
We have a strict, zero-tolerance policy against Child Sexual Abuse Material (CSAM) and the exploitation of minors. If a user reports CSAM in a pair:
- We will immediately terminate the offending account and associated device fingerprint.
- We will preserve all available metadata (account creation date, timestamps, device information) for law enforcement.
- We will report the incident to the National Center for Missing & Exploited Children (NCMEC) and relevant Indian authorities, including the Cyber Crime Coordination Centre (I4C).
- We will cooperate fully with any subsequent law enforcement investigation.
6. Harassment & Intimate Partner Violence (IPV)
MyOnne is designed for intimate relationships, which unfortunately means it could be misused in situations of domestic abuse or Intimate Partner Violence. We prohibit using the app to stalk, harass, monitor, control, or threaten physical, emotional, or psychological harm.
If you feel unsafe:
- You can instantly sever the pair (which cryptographically blocks all further communication) at any time from Settings.
- You can report the user to our Trust & Safety team.
- For immediate danger, please contact your local emergency services (India: 112 / Women's Helpline: 181).
7. Intermediary Obligations
Under Section 2(1)(w) of the IT Act, 2000, MyOnne operates as an "intermediary" because it receives, stores (minimal data which is needed for MyOnne to operate), or transmits messages on behalf of users. In compliance with the IT (Intermediary Guidelines) Rules, 2021, we:
- Prominently publish these Community Guidelines (which serve as our rules and regulations), our Terms & Conditions, and our Privacy Policy.
- Inform users at least once a year about their obligations not to share prohibited content.
- Maintain a Grievance Redressal mechanism with a named Grievance Officer who responds within the stipulated timeframe.
- Remove or disable access to unlawful content within the timeframes prescribed by law upon receipt of a valid government order or court order.
8. Reporting Mechanisms
Because messages are E2EE, we cannot see or decrypt them, even with your explicit consent. To report abuse, you must manually provide the offending content to our Trust & Safety team. By doing so, you explicitly consent to sharing that specific content for our review.
- In-App Reporting: Navigate to Settings → Profile → Report. (Note: Message-level reporting via long-press will be available in future updates).
- Emergency or Severe Abuse: Email report@myonne.com.
- General Grievances: Contact the Grievance Officer at dpo@myonne.com.
We will acknowledge receipt of your report within 24 hours and take action within 15 days, as required by the IT Rules. For CSAM reports, we take immediate action.
9. Enforcement Actions
Upon reviewing a report, we may take the following actions depending on the severity of the violation:
- Warning: A formal notice detailing the violation and a reminder of these guidelines.
- Temporary Suspension: Loss of access to the platform for a defined period.
- Permanent Termination: Permanent ban of the account and the associated device fingerprint. Cryptographic keys are destroyed and all data is queued for erasure.
- Law Enforcement Referral: In cases involving CSAM, imminent threat to life, terrorism, or other serious criminal activity, we will report to the appropriate law enforcement authorities.
10. Cooperation with Law Enforcement
We comply with valid legal processes issued by competent courts and authorities. However, because of our Zero-Knowledge architecture, we cannot produce decrypted user content: the decryption keys exist only on the users' devices. We can only provide:
- Basic account metadata (e.g., account creation date, last active timestamp, device information).
- Any content that a user has explicitly forwarded to us through the reporting mechanism.
We will not produce data in response to requests that are not legally valid or that exceed what we technically possess.
11. Appeals Process
If you believe your account was terminated in error, you may appeal the decision within 30 days by emailing our Grievance Officer at dpo@myonne.com with the subject line "Enforcement Appeal." A human moderator who was not involved in the original decision will review the appeal. We will respond within 30 days. Decisions made after an appeal are final.
12. Contact
For questions regarding these guidelines, or to report a non-emergency violation:
- General: dpo@myonne.com
- Trust & Safety: report@myonne.com
- Grievance Officer: dpo@myonne.com (Grievance Redressal page)
